Contents

• Who and what is covered by this privacy policy 

• Cookies 

• Your Personal Data 

• Protecting your personal information 

• Right of access to personal data and to correct your information

• Your choices and rights with regards to your personal information

• In the event of a Data Breach

Our privacy statement applies to information we may collect from you when you visit the  http://www.rwlossadjusters.com website, it does not apply to any third party sites we link to. We have  a legal duty to protect any personal data we collect and take appropriate measures to do so. 

All information is dealt with lawfully in accordance with the Data Protection Act 2018  https://www.gov.uk/data-protection (and as amended subsequently). When you visit our  website, some details are recorded from your web browser for statistical purposes only. This  information helps us in finding out which pages are of most interest and how many visitors our  website serves. 

Cookies 

A cookie is a small text file written to your computer hard drive that contains information about  you. Cookies do not contain any personal information about users. 

We use cookies where you have identified yourself to the website on the login pages so that the  site can provide you with additional functionality for the duration of your visit to the website and  to analyse our traffic. 

Once you close your browser, the cookie simply terminates. We use cookies to process and  identify data so that we can personalise your experience of our website. You can set your  browser to reuse cookies and you will still be able to use our website. 

Most web browsers allow some control of most cookies through the browser settings. To opt out  of being tracked by cookies across our website contact dpo@rwlossadjusters.com 

To find out more about cookies, including how to see what cookies have been set and how to  manage and delete them, visit http://www.allaboutcookies.org.  

Your Personal Data 

We know the importance of safeguarding personal information, which is held safely within our  security systems preventing unauthorised access. When you complete a form that requests  personal information or email us, you will provide information with which we can identify you.  This information will be treated in confidence and only used for the purposes for which it was  provided. RW Los Adjusters will not sell or rent your personally identifiable information to any third party. If we change our Privacy Policy, we will post any changes on this website so that you  are always aware of how we use your information. 

All telephone calls maybe recorded for the purposes of training and monitoring and to comply  with the Data Protection Acts requirements to provide ‘Fair Processing’ information. 

RW Loss Adjusters are committed to protecting the privacy of our users, clients and customers.  This Privacy Statement explains how we use any personal information we collect about you when  you use this website. It is also intended to assist you in making informed decisions when using  our website and our services. 

All your personal information shall be held and used in accordance with the General Data  Protection Regulation. If you want to know what information we collect and hold about you,  please email us at dpo@rwlossadjusters.com or by writing to the Data Protection Officer, RW  Loss Adjusters, West Farm, Low Catton, York YO41 1EA. 

Protecting your personal data 

The information which you provide to RW Loss Adjusters will be used within the company for  processing your Claims and customer services and for the administration of any related products and services of which you and any other person on your policy take benefit. 

Data may be used for statistical analysis and RW Loss Adjusters may share information with law  enforcement bodies/fraud prevention agencies for the purpose of preventing or detecting fraud.  We may share your data with trusted third parties who process data on your behalf. We also  share your data with insurers to verify your cover, and with state bodies as required by law. 

Sensitive personal data including up to date midline diagnosis information may be held, used and  processed for the purpose of providing the services offered by RW Loss Adjusters. By utilising  the services of RW Loss Adjusters you confirm that you explicitly consent to RW Loss Adjusters processing your personal data for the purposes described above and have explained to each  person who is included on your policy why we may ask for this information and what we will use  it for. You also confirm that each person has agreed to this. 

You have the right, subject to certain exemptions, to access any personal data that we hold about you and to have inaccuracies corrected. If you wish to avail of these rights, please write to the  Data Protection Officer, RW Loss Adjusters, West Farm, Low Catton, York YO41 1EA.

We maintain the highest standards of security, however, the transmission of information via the  internet is never completely secure. As a result, whilst we strive to protect your personal  information, we cannot ensure or warrant the security of any information which you send to us,  and you do so at your own risk. Once we have received your information we will use strict  procedures and security features to prevent unauthorised access or loss. 

Right of access to personal data and to correct your information 

You may instruct us to provide you with details of all of your information that we collect and  maintain in our database by submitting a Subject Access Request via post, phone or via the  website. The address to send a request to is: Data Protection Officer, RW Loss Adjusters, West  Farm, Low Catton, York YO41 1EA. 

Any request for information is free of charge but RW Loss Adjusters can refuse or charge for requests that are manifestly unfounded or excessive. 

Your choices and rights with regards to your personal information 

Individuals now have increased rights in regard to their personal data under GDPR https://www.gov.uk/data-protection . Please see below an outline of your rights and if you wish  to contact us to discuss or amend the data we hold, please contact us at  

dpo@rwlossadjusters.com or by writing to us at Data Protection Officer, RW Loss Adjusters, West  Farm, Low Catton, York YO41 1EA 

• Right of access 

• Right of rectification 

• Right to erasure 

• Right to restrict processing 

• Right to data portability 

• Right to object 

• The right withdraw consent 

In the event of a Data Breach 

If RW Loss Adjusters were to experience a data breach they would:

• Within 72 hours upon realising a breach had occurred and where feasible, report certain  types of personal data breach to the relevant supervisory authorities. 

• If the breach is likely to result in a high risk of adversely affecting our customers individual  rights and freedoms, we will also inform those individuals without undue delay. 

We review our Privacy Notice regularly and will place any updates on our website and in relevant  communications. The effective date listed at the top of this Privacy Notice will also be the most  recent date this Notice was updated.